Refund policy

We accept returns or replacements only under the following conditions:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.
  • Missing item(s) in the package.

Non-Returnable Items

For hygiene and quality reasons, the following are not eligible for return:

  • Products that have been worn, used, or altered.
  • Items with missing tags, packaging, or accessories.
  • Damage caused by improper handling, perfume, water, chemicals, or accidental breakage.
  • Change of mind, dislike of design, color variation due to screen settings, or incorrect ordering by the customer.

Return Request Timeline

  • Report any issue within 48 hours of delivery.
  • Clear unboxing photos/videos and product images may be required to process the claim.
  • Claims submitted after the reporting period may not be accepted.

Replacement Policy

  • Eligible products will be replaced with the same item, subject to stock availability.
  • If the same item is unavailable, store credit or a refund (at the seller's discretion) may be provided.

Refund Policy

  • Refunds are issued only when a replacement cannot be provided.
  • Shipping charges, gift packaging charges, and COD charges (if applicable) are non-refundable unless the error was caused by the seller.

Return Shipping

  • For seller-approved defective or incorrect items, return shipping will be arranged or reimbursed as applicable.
  • Unauthorized returns sent without prior approval may be rejected.

Product Care

Imitation jewellery should be kept away from water, perfumes, sweat, and harsh chemicals. Store in a dry, airtight pouch after use to maintain its finish. Damage caused by improper care is not covered under this policy.

Seller Rights

Diversakart Enterprise reserves the right to inspect returned products before approving any refund or replacement. Fraudulent, incomplete, or abusive return requests may be declined.